Shipping policy

SHIPPING POLICY — WALKIES

Thank you for shopping with Walkies! Below you'll find everything you need to know about how we process and ship your order.

ORDER PROCESSING TIME

All orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing may take slightly longer. If there will be a significant delay, we will notify you by email.

SHIPPING RATES & DELIVERY ESTIMATES

We are proud to offer free shipping on every order, with no minimum purchase required.

Estimated delivery time: 9–13 business days after your order has been processed and shipped.
Total estimated time from order to delivery: approximately 10–15 business days.

Delivery times are estimates and are not guaranteed. They may vary due to customs processing, courier delays, weather, or other events outside our control.

ORDER TRACKING

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow 24–48 hours after receiving your tracking number for tracking information to update.

If you haven't received tracking information within 3 business days of placing your order, please contact us at lightupwalkies@use.startmail.com.

INTERNATIONAL SHIPPING & CUSTOMS

We currently ship to multiple countries. If you are ordering from outside the country of origin of your shipment, your order may be subject to import duties and taxes, which are applied once the package reaches your country. Walkies is not responsible for these charges, and they are not included in your order total or shipping cost. Please contact your local customs office for more information on potential charges before placing your order.

PRODUCTS WITH RECHARGEABLE BATTERIES

Our LED boots contain a small rechargeable lithium battery. In rare cases, this may cause additional handling requirements or delays with certain couriers or customs authorities, particularly for international shipments. We appreciate your patience if this affects your delivery timeline.

ADDRESS ACCURACY

Please make sure your shipping address is complete and correct at checkout. Walkies is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at lightupwalkies@use.startmail.com — we'll do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

LOST, STOLEN, OR DAMAGED PACKAGES

Walkies is not liable for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you haven't received your package, please check with neighbors or your local courier office first, then contact us at lightupwalkies@use.startmail.com and we'll do our best to help resolve the issue.

If your package arrives visibly damaged, please contact us within 7 days of delivery with photos of the damage so we can evaluate a replacement or refund in accordance with our Return & Refund Policy [LINK].

MULTIPLE ITEMS & SPLIT SHIPMENTS

If you order multiple items, they may arrive in separate packages or at slightly different times. This does not affect your total shipping cost, and you will be notified if this applies to your order.

CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes in our processes or carriers. Any updates will be posted on this page.

QUESTIONS?

If you have any questions about shipping, delivery, or tracking, contact us anytime at lightupwalkies@use.startmail.com.